They were very nice at first. They make the appts. With providers so made an appt. For me - with a provider who did not know the products. After that experience, I requested they make more than one other appt. So I could have a choice was told no, they'd make only one other appt - I got upset, then was told that they would not help me and I should go elsewhere - insulting and disrespectful. Also was told verbally (do not recall a phone disclaimer) that they recorded my conversation). Since found out that ahearingaid.com existed before Planet Hearing and they are much better.
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