I took my 92-year-old mother in for hearing aids. She was given a hearing test and the representative suggested the model he thought was best, $4,500. The hearing aids never fit her ears, even after numerous trips to have them filed down. My mother could never get them in, and when asked why, she would say, "I don't need to hear anyone." Someone would always try to put them in for her, but finally she would take them out, and one by one she lost them.
I went back and told Miracle Ear the situation, and he said he would have another one made for her. He knew about the problem with the fit and said he would make something work for her. Of course, this cost me $500.00. The same one came in with the same problem. It would not fit.
I wrote to consumer affairs and they referred me to another Miracle Ear. We made an appointment for her to visit my mother's residence, and she tried to say that wax was part of the cause of my mother's hearing problem. I have had wax stop up my ear and I could still hear. The rep did get it in, and it kept squealing, so she said she would take it back to the store, do something to it and call me. Three weeks went by before she called. I went in to pick it up and she was very rude and told me to sign in and sit down. After a few minutes a patient came in, and she rushed out to bring him in and never said another word to me. I left.
I've heard so many complaints about Miracle Ear that I wish someone would bring a class action suit against them.
0 comments