I wish the experience with Mercantila was postive. I placed an order for 2 sets of Full over Full Bunk beds. I explained to Mercantila phone rep I MUST have delivery by Oct 15th for a weekend hunting event. I asked for FEDEX, the Mercantila phone rep told me the only delivery option for these itmes was a trucking line. Because I questioned using a trucking line for expedited delivery, the phone rep called the warehouse before I placed the order to ensure they could deliver by Oct 15. I was told the latest delivery date would be Oct 14th. On Oct 14th, I rec'd an email stating "Good news, the order from Mercantila had shipped, " and I could expect to receive it in "2-9 days." This was NOT "good news."
Since Mercantila prefers customer contact via emails, I sent 2 emails to my phone rep. No response. I finally called to find out why the order was shipping 10 days after the order was placed, no one had an answer. I am extremely disappointed. Since I don't have the order yet, I can only hope everything will arrive in order.
FYI - On the same day, Oct 5, I also ordered 3 sets of Twin size bunk beds from Wal-mart and everything was delivered by FEDEX as promised on
Oct 12th.
One more thing... I just tried to post this testimonial on the Mercantila website - the "SEND" button doesn't work.
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