Horrible experience. Ordered flowers (5 days ahead of requested delivery date, which was not a holiday) for my 91 year old grandmother. Day after delivery was supposed to occur, I got an email saying they could not deliver on the requested date. I called their 800 number and was basically told that someone at teleflora had held onto the order for several days, and when it finally got to the local florist, it was too late for them to get the delivery out.
Then, it was supposed to be delivered the next day. Local florist called my grandmother and told her to wait by the door so she would see him. An hour later (remember - 91 year old woman waiting by a drafty front door in 5' weather) he hadn't come. My family called the florist, who accused me of giving them the wrong address. I double checked my confirm email - I had given Teleflora the correct address.
Called teleflora AGAIN - spoke to a polite but unhelpful woman in, I'm guessing, India. Demanded to speak to a supervisor; she tried to block me, but eventually figured out that I was going to either yell at her or yell at the supervisor, so she wisely passed me through. Supervisor claimed the second issue was the local florist's problem. Said I'd be getting a full refund (we'll see if that actually happens). Also promised that I'd be receiving a call from them soon with the contact info of the local florist so I could talk to them as well. Also doubtful that'll happen.
Seriously, the only way teleflora could have screwed this up more was if they'd delivered a funeral wreath instead of a bouquet. Never, never use them - so unreliable!
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