For Years we have been paying off our store credit card, through Citi for years. Always paying on time when suddenly, we were hit with "Late fees". The bills were always mailed on time but Citi claims they were delayed by the Post Office and finance charges of over 3 times the payment were added.
Customer Service are useless and was not interested in any reasoning or proof of payment, And would only remove a small portion of the charges and then only if the entire charge was paid up front.
Citi is obviously playing fast and loose with the Truth in Lending ACt and deliberately staffing their phone lines with incapable or obtuse personnel.
I for one have lost all respect for Citi.
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