I placed an online order with Lord and Taylor. When I received the confirmation, the shoes were not the color I ordered. I telephoned immediately. They said that there is no override or ability to cancel or adjust an order as soon as the submit button is hit. Shipping was free, so it is going to cost me to return it and keep stock out of service for weeks = not to mention I will not have my gift on time. I am never ordering again from Lord and Taylor!
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