I ordered two firefly flower standard arrangements thru Teleflora on Monday the 3rd to be delivered on Friday. The first was delivered to my mother on Friday as scheduled; however, upon speaking with my mother, who then e-mailed me a picture, I realized that what she received was NOTHING like what I had ordered. The vase was a plain green vase (the one I was supposed to receive was a "special" clear vase with frosted fireflies on it), there were no ornaments attached to the flowers (the one I ordered had gold firefly ornaments attached to the flowers), and the flowers were VERY sparce... It was mostly greenery (the one I ordered was a full bouquet. I called Teleflora and explained the situation and was assured that they would send a new arrangement out and that it would be correct this time. I questioned this several times stating that if the contracted company in Maine did not have the vase and were obviously running low on flowers the first time, what makes them think they will do any better the second time. I was assured she would receive a new arrangement and it would be what I ordered. It has been 3 days and my mother still has not received a new arrangement. I paid almost $60 total for something that I did not order.
The second arrangement I had sent to New York. Friday evening around 7 P.M. Mountain time, I had not received an e-mail confirmation that it was delivered so I called Teleflora. I was put on hold while they supposedly contacted the florist in the Bronx. They came back and said that they are still delivering and that I would have to wait and see if they arrived before they could credit me any money. Immediately after getting off the phone I realized that it was after 10 P.M.in New York and there is no way anyone would be delivering at that time of night. I was conviently blown off and did not want to be on hold for another 20 minutes before someone picked up so decided to wait until morning before calling again to see if the flowers were delivered. I called the next morning and was told they were delivered at 9 A.M. But still no confirmation. On Sunday, I spoke with my father-in-law who stated my mohter-in-law received the flowers Saturday evening. Again, I was conviently blown off. I also have no guarantee that what she has received is any better than what my mother received and to come out and ask, "What does it look like, what do the flowers look like, and what does the vase look like, " would seem quite unusual considering I am the one that ordered the flowers.
I then filed a complaint on line in regards to everything mentioned above and have only received a confirmation that they have my complaint and are working on it. Yeah right. It has been two days.
This A.M., Wednesday the 12th, I received two surveys stating, "We hope you are happy with your order." Obviously, I am not!
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