About a year and a half ago I purchased the Magicjack device after seeing the infomercial claiming that the device, if plugged into your computer, would allow you to make unlimited free phone calls, both locally and long distance. For $19 I thought this was a great deal. To say the least, I had problems with the device immediately. When placing a call instead of receiving a ringing tone indicating that the call was in progress I would repeatedly get a dial tone and had to start dialing all over again. This would happen more often than not when trying to make a call. To say the least this was frustrating and time consuming. I tried to take up this problem with the company but the only way one can communicate with the them is through their chat line. Even trying to connect to their chat line was nerve wracking. If one clicks on the "chat now" button one is instead referred to another web page where you are asked to seek an internet solution to most common problems. Finally, I was able to connect with a customer service representative who placed me on hold for 3-4 minutes before she began to address my concern. Frustration turned to anger on my part as the two way chat involved the customer service rep waiting several minutes to give me a response to even the simplest of questions. It was obvious to me that this person either didn't want to help, didn't know the answer to my question, or was handling numerous other inquiries at the same time. Talk about getting frustrated. Sitting by my computer waiting several minutes at a time for a response, or worse yet for a response that NEVER came was too much to take. After more than a dozen such calls to the company, I finally gave up on customer service and the device as well and rarely used it to my satisfaction. After my subscription had expired I waited about 4 months to renew the service. This time I was thinking that maybe by now the product and the customer service had improved and maybe this time the $19 renewal fee would be worthing SOMETHING. Gee, was I disappointed. Now not only was I still having trouble making a call, the calls that did go through, the persons on the other end could not hear me even though I could hear them. Again futility set in in dealing with customer service. First I had great difficulty getting a chat line established. Then the old problems of them responding to my issues were still evident. No one there seemed to care about my problem. I established numerous chats and no one could help. Each different customer service representative had a different solution to my problem yet none worked. It was obvious that they were each just taking a stab at the solution. I spent countless hours either waiting for a response or not getting one at all sometimes. I firmly believe that I was intentionally placed on hold so that I could just go away. Anger and frustration were only a few of the emotions I felt for the company. Finally a supervisor by the name of Nicole said she could help. She downloaded three separate files to my computer and assured me that by activating these files my problem would be resolved. This was after I asked several times for a new device instead of the company trying to fix the old one online. What a mistake that was. First the device still didn't work as I couldn't make calls. But much worse, my computer now worked at a snails pace. My operating system came to a crawl. When once my computer speed was fantastic, now my computer moved as if I was on dial up service. Everything was slow, even getting my e-mails. I then tried uselessly to communicate this issue to the company. Again the numerous "chat" reps I communicated with would take forever to get back to me or again never did. It was obvious to me that they had no intention of helping me. I felt that from the companies perspective It was simply a matter of "hey, we got your money, we screwed up your computer, now go away". It appears obvious to me that the downloaded files I was sent must have to have had a virus that did a job on my computer. Now I am stuck with having to get my computer fixed and the company could care less about me. They stuck it to me in more ways than one and while I suffer from their actions they got my money and in return gave me nothing but aggravation. I implore anyone who is thinking of getting the Magicjack to think twice before you buy. I would hate to see what happened to me to happen to anyone else.
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