Returned the product according to directions including the required RA number on September 19. Called the company January 7 and was told a check would be issued as there was a problem crediting my credit card and that I should receive my refund within two weeks. Called again January 26th - told I was on a "Priority List" with the Accounting Department and they would be sending me a check. I requested to speak to a Supervisor or someone in charge and was told that was not possible. Called again February 9 - the rep acknowledged my previous calls and said he would notify Accounting. I wrote a letter of complaint with all the above information and it was mailed today with a threat that if I do not receive my check in two weeks I would be filing a complaint with the Arizona Attorney Generals Office Fraud Division.
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