On December 23/08 I ordered Acai Berry Detox LP for 15 day trial. My credit card was charged for the delivery $3.95 on December 24/08. Called them January 8/09 to advise no product received. Their response was the product was delivered. They advised the order was to be cancelled and would have a credit issued and gave me a cancellation number. They said they would issue a credit to my credit card. When I called back again they advised there was a problem with the refund department.
Instead, on January 9/09, there was a charge on my card of $87.13, the total price of the product, still not received. Called them back January 12/09 to find out what was going on. Advised they had issued a credit now for $40.00. I questioned why $40.00 when they charged me $87.13. She advised the charge on my card was not $87.13 but $40.00. Told her the charge definitely was $87.13
Called back again January 19/09 still received the same response-problem with the refund department, they related there was a problem with the last girl I spoke to. She did not do the entry for the credit properly. Credit showed up on my credit card on January 22/09 in the amount of $40.00. Called back January 29/09 very angry. They requested I email them a copy of my credit card statement to prove the charge of $87.13 was on my card. I did that, sent it to [email protected].
Called them back and said I did what you requested, they said I would receive an email shortly. No email. Called them back February 5/09. They did not know anything about the email. I asked to speak to a supervisor. She was on another call I was told, waited on the line over half an hour and called back. They put me through to an extension where I left a voice mail.
Today is February 6/09 and no returned phone call. My credit card company which is a Canadian card company reports they have had problems with this company before. They are a disgusting company to deal with. I have also placed a report with our Canadian bureau and my credit card company.
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