The order I received from ExtremeMotorSales was partially incorrect due to color. Before it was shipped, I confirmed the colors of my scooters and was reassured that they found an acceptable solution to what I wanted. When they arrived, two pieces were missing and one other piece was damaged by the shipping company (not ExtremeMotorSales fault).
The true measure of a company is how they treat you when things don't go to plan. ExtremeMotorSales promised to set things right. I sent them the shipping claim and all of the pics of the damage to have the broken part replaced. I sent over 30 emails trying to get this remedied. Nothing was ever done. I contacted the shipping company and they told me that EMS never followed up on the damaged part. Even though EMS told me that it was filed and the delay was on the shippers end. They wouldn't even give me the info on the cost of the part so that I could file it for myself.
ExtremeMotorSales will talk an excellent game, but that's all it is. They will repeatedly tell you they are looking into it, but will never actually give you any answers. My contact at ExtremeMotorSales is a master at dodging questions with misdirection. What they do is delay it past 3 months, then when it's past the time you can file a complaint with your credit card to have the charges reversed, they will stop returning any emails or phone calls.
If you are lucky, your order goes off without any problems and you never have to deal with them again. If it doesn't, well unless they are collecting more money from you, I wouldn't get your hopes up.
I would never recommend this company to anyone. They take advantage of the fact that returning merchandise shipped in crates is a huge cost and burden for most.
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