I opened the website of my internet personal account www.bankofamerica.com. One page was appeared stating that if you do a survey for BOA, you can claim the prize. I answered a few questions, a write up has come stating that you have won a Geneva watch, worth of 1 $ and for shipping you have to pay 4.99$. I have accepted the offer and given my debit card details, which was immediately debited from my account.
After 6 days, I was delivered the watch and an amount of 88.99$ was again debited from my account.
Immediately I reported it to my banker, he advised me to wait till it is getting processed. I contacted Geneva watch Customer service and explained my agony. He advised me to send an e-mail to Geneva Customer service. I sent an e-mail as given below:
"Please cancel my order and refund 88$ and 99 cents debited from my BOA account. I read your document, stating the cost of the watch is only 1$ and shipping cost is 4.99 $, after doing the survey of Bank of America, on internet. The watch was delivered with the invoice of 1 $ only, it is to my surprise that a sum of 88.99 $ has been debited from my account, without my consent and proper document. It was never mentioned on the document shown to me, while ordering the watch, that itis only for trial purpose and I will be charged 88.99 $.
Please treat it as canceled and arrange the pick up of the watch from my residence"
After 3 days (that is today 12 Feb) I got the response as given below and the amount was not refunded to me:
Dear Customer,
We sincerely apologize if there is any confusion regarding the nature of the risk free trial membership which you signed up for. Pleasenote that you were charged $88.98 because you did not cancel your subscription within the allowed risk free trial period, as stated in ourterms and conditions. As is explained on our web page from which you initially ordered the product, you have a trial period to determine whether or not you wish to remain asubscriber to our monthly Value Auto-Ship program. Had you canceled your account during this time period, you would not have received any further charges or shipments. However, since your account is currently active and your risk free trial period has ended per our terms and conditions, you were billed for the monthly supply.
In an effort to ensure that our customers understand the exact natureof the trial membership program, we have listed these terms twice on our order page, and require that you check a box stating that you have read and agree to our terms and conditions. This agreement is necessaryfor the system to even be able to process your order.
Please note that your account is now in a state of cancellation, which means you will not receive any future charges or shipments of the product.
I immediately (today i. E 12 Feb) responded that the page, I signed up was not having any word like trial period / 14 days or any such type of words, prior to making the payment. And again requested to refund the amount 88.99$ debited from my account.
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