I was recently on my companies web site doing on line training when this pop up appeared stating that I just qualified for a one time offer of a watch for 1.00 and shipping of 3.99. I knew I shouldn't have but I did.
I did get a watch, not the watch that was shown to me but a Charles Dumont Paris (counterfeit)? Very cheap not worth 10.00.
I have been trying to get in touch with the customer service department since Feb 4th to no avail. No answers no call backs dropped calls etc. Etc.
I found this site and read all the complaints about my geneva watch.com, which made me decide that I should do something, so I emailed their customer support with the following email - I would like to know why there is an 89.99 dollar unauthorized chargeon my credit card? Who authorized this payment and when. I have alreadycontacted my bank, and filed a fraud complaint about this incident. Please remove the charge and return the monies you have taken from myaccount without my permission.
To my surprise I received a reply from a Tony Slocum which follows Dear Customer,
We sincerely apologize if there is any confusion regarding the nature of the risk free trial membershipwhich you signed up for. Please note that you were charged $88.98because you did not cancel your subscription within the allowed 14 dayrisk free trial period, as stated in our terms and conditions. As is explained on our web page from which you initially ordered the product (www.mygenevawatch.com/order. Aspx), you have 14 days from the date you sign up for your membership todetermine whether or not you wish to remain a subscriber to our monthlyValue Auto-Ship program. Had you canceled your account during thistime period, you would not have received any further charges orshipments. However, since your account is currently active and yourrisk free trial period has ended per our terms and conditions, you werebilled for the monthly supply.
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