During Labor Day Weekend, had a return trip from Reno to Oakland. Many complaints from customers trying to get out of Reno for one reason or another. Staff in Reno were really telling everyone a different story from bus loading to bus arrival. My bus was on time but driver still left 30 mins after she had gotten there on time. Thent he bus BROKE DOWN on the freeway and we were unable to get out. Driver call service, but they only gave her a on the phone fixture. A 4hrs trip, took 8 hrs. We were able to get on another bus but only once we got to Sac. With all of the 3 buses I had to ride, all buses are OLD, DIRTY, with UNSAFE Buses on the road. I will never take another greyhound bus in my life. Company really need to just close down.
Bus #8311 from Reno/Oakland, Sept 5th
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