I am an auto dealer in new jersey, and the customer service here has been awful. I can't even begin to tell you all the issues I've had with these guys. I left to go to a competitor recently, and the service difference is night and day. Before I was missing photos, buyer's guides, stickers, you name it. I never knew when my dealer specialties rep was going to show up, if all the cars would get done, or if the guy would listen to me, which he didn't half the time. I've been shopping for a while, and finally found another company which walks the walk. Dealer Specialties talks a lot of garbage, but can't deliver. They overcharge, it takes 5 months to get credit back, when I don't pay part of my bill the accounting departmetn starts calling on a regular basis demanding payment. When i tell them i'm not paying because of their error, they don't fix it. It's ridiculous to pay dealer specialties fees and then have to suffer through their bad customer service from both the lot techs and their accounting department.
I'm glad I left, and I can tell all the other dealers who use Dealer Specialties to examine your bill for "add ons" and to check your monthly fees, because I can guarantee you you've been overpaying
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