Dealer Specialties is an automotive internet advertising company I have used off and on for a couple years, up until I found out what they are really up to. They charge you unnecessarily for data packages you don't agree to, including Black Book, and upgrades in your inventory packages. The company does this until you catch them, and then it's a 3 month battle to get a credit for the "upsell" you received which you did not ask for. I've left them once, then was assured it wouldn't happen again. I really liked my rep, so I went back, and then the same thing happened again. They have a really sleazy sales team now, with a guy "Sean" who likes to tell dealers about cheap packages and then the contracxt is really for a lot more.
After receiveng the last sales pitch, i signed up, got the same thing, and then was told someone named Al Hess, apprently the gm for the company, wouldn't rite a credit for the charges. I don't knowl. I left again, and I won't be back. Beware of dealer specailties! If you receive upcharges you didn't sign up for, call them, and cancel. If enough of us stay away from them they'll have to end their practices.
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