I have been a long customer with Bank Of America. For the most part I was a satisfied customer. But now something has changed. They have really changed for the worse. If it's because of the economy, that is no excuse. I had just refinanced my home and I was told I would get a refund of a certain amount from my escrow. I was given an exact amount, told many times, and from several sources. Now I get my check, after the papers were signed, and it came out to about 1/3 of what I was promised. To make matters worse, I'm given the complete run around in trying to get to the bottom of this. Clearly, there is no inter-communication within the company. I would say to anyone shopping around, keep your eyes open for another bank. Coming from a longstanding loyal customer, I really feel slapped in the face.
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