Complaint / review text:
When I first opened the account and ask for a stop payment on a check, and I was told by a csr that the check would be stopped! I went to use my atm card, it denied my request, because the check went through anyways. The only thing that bank of america could tell me was we apologize. Myself not knowing that if I did not use the card, that Bank of America would keep adding fees onto my account, anyways the balance was 400.00 and some odd dollars. Then, come to find out it was still on my credit unpaid. Not only that, i wasn't able to have online banking and more and more and more money kept coming out of my account, of so called insufficient funds, when I even would make sure and put what money I was told by a representive to put in to keep from having any insufficient funds, by the way a csr also had me driving into 3 different counties b/c the atm where I was banking was broken. I was still charged for insufficient funds, even though I was able to make the amount I was told to put in the bank account. I have recently requested statements 3 times, yet have I received the ones requested. I am disgusted and disappointed with Bank of America. I am still trying to get a copy of statements I need.