In Sept I signed up with this company after asking specifically if there was a certain amount of time (notice) I had to give to cancel my account or if I was signing a contract, if there were cancellation fees, etc. The person signing me up, called their supervisor and while they were on intercom with him, he stated clearly that there were no fees, penalties or contracts. Now, this month, I am getting charged a $79 fee, a PCI fee I believed they called it and also stated it was on my previous months bill, which I have yet to get, that alerted me of the charge. I called to cancel my account because I was tired of seeing that I was paying a minumum of $35 a month to have something that I was barely using and to top it off, got this new $79.00 charge. Upon calling and requesting the information on this additional charge I stated I wanted to cancel my account and I was told that was fine, I just had to pay $1085 to cancel the remainder of my "contract". A contract that was never signed, a contract that I dont have, a contract that they are "mailing" to me to look over. I have copies of every little paper that was filled out and signed while the rep was in my office and there is no part of the contract that the customer service agent was telling me to look at. Funny how this seems to be a common theme.
I specifically asked about this prior to signing on with this company because I didnt want to be locked into something. I was very mislead by this company as was the person signing me up. I listened to the supervisor tell her (us) there was not going to be any penalty charges for cancellation. OH, the best of it was the operator says, thats correct, its not a penalty charge, its just the amount that you have to pay to cancel the contract. So, I will not sit back and let this die. I will fight this on the principal alone. I honestly cant believe that companies like HSBC and Wells Fargo also have some kind of association with this company. I will find out exactly where that all comes into play.
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