I bought my service plan and phone at a Cingular booth at a local mall. I had to prematurely cancel my contract due to an unemployment situation.
I was aware that there would be a cancellation fee, and I was fine with that. I was told that the cancellation fee was $150/phone at the time I signed up for the contract.
Due to the economic situation, I felt it was in my best interest to cancel the phone and have a one time charge of $300 (2 phones) than to continue with the service. So I cancelled.
Little did I know when I was signing the contract, I was also signing a contract for a company called Mobile Systems Wireless. I was at a Cingular booth with no mention of a company called Mobile Systems Wireless.
Come to find out, both parties for which I signed the contracts for (Unknowingly with Mobile Systems Wireless) each had their own cancellation fee of $150/phone
So my charge wasn't $300 it was $600 to cancel. I did not know this at the time I cancelled. I distinctly remember asking the sales rep how much it would cost to get out, and was told $150/phone.
I was lied to, deceived, and downright robbed. I wouldn't have signed the contract if I would have known it was going to cost $600 to get out. Further, I wouldn't have cancelled, but rather would have switched to a lower cost plan.
Now I am stuck with a phone that is shut off, out $300 from Mobile Systems Wireless, and now Cingular wants $300.
I was deceived because I thought I was signing one contract from Cingular Wireless when in reality it was two contracts. I was lied to by the rep when he told me $150/phone. He did not say $300/phone.
Im furious with this company and only wish somebody would stop them from doing this to consumers. This is outrageous. Any help/suggestions from anyone???
Matthew
Arlington, Washington
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