You have caused my family a great deal of stress in how you handledthis situation. I will be encouraging Lisa Maddigan the attorneygeneral for Illinois to investigate and bar you form any business inIllinois. I had made a mortgage modification and you have now messedthat up for me. Your CEO only apologized once the media was alerted. Thisis shameful and you knew of a problem almost 3 weeks ago. The IRS hasbeen very understanding but they have an automatic process to safeguardfraud. Waiting for a return on January 29 to be returned by Republicbank who have received thousands of calls on Feb 3, and then wait untilthe IRS sees it was returned and then process into a paper check in 3weeks.
By the way they only process on Fridays... Now thousands ofpeople are screwed and they do not care. How would they feel if theirpaychecks were delayed 4 weeks. I hope the media crucifies thesepeople. They offer no help and I was on hold for an hour to only get aprewritten response by a person who had no information. The CEO is acoward and this company was used by me for 5 years. I am very disgustedand I hope the IRS bans them from processing anyone's claims in thefuture.
Contact the Better business bureau and the attorney general in your state to file a formal complaint.
They should be granting people a line of credit to cover their mistake.
This is fraud, bank fraud and mis-representation.
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