I busted passenger side mirror fro my Toyota sienna LTD AWD; It is a specialty mirror with integrated turn signal, memory, and heated. I spent considerable time with Stacy Hatten of Basic Car parts making sure that she understood what I needed and informing her that if the part didnot fit my van, I would be able to return it without any charges. I also gave her the OEM part# from Toyota thta would fit my VIN#. She called back after 2 days and told me that she located the part for me and I agreed to $200 price; once again making sure that it was returnable without any fees if it did not quite meet my specifications.
I received the part after 2 days and lo and behold. It was a basic garden variety sideview mirror that I could have bought for under $50. When I called her to complain, she propmtly passed me on to the famous "Jim" charitably described in other usacomplaints.com as country bumpkin. He palyed around the same game like: will call you back soon; computer down etc. Etc. I did get him to agree that he woould refund me fully.
After a week I got my RMA and shipping label and a week after that I got my refund minus 10% restocking fee. When I called to complain, I was put thru' the usual jerking around.
I will never buy from these guys again. Jim seems to think that he can rip people off at will.
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