Complaint / Review
Citi Financial
Statement Phone Number Leads to Recording Charging $4.95

I am having problems paying my Citi Financial bill since I lost my job.

Citi Financial has sent me this statement in the mail for the last two months:

"We'll work with you, listen to your concerns, and identify a payment solution that may fit your personal situation."

"It's important that you call 1-866-918-6649, ext. 1XXX6 so we can help."

I tried to call the large bold toll-free number at the top of the statement, 1-866-918-6649, only to get a recorded message: "For a charge of $4.95 please get a pen to write down our phone number. Then call 10-15-15-8000. The number you have dialed has a new national directory. Calling Ten will get you information about the number you called. You will be charged $4.95 plus universal recovery fees and other fees."

I believe this bogus invitation for help was deceptive and part of a continuing pattern of malicious collection activities by Citi Financial that needs immediate corrective action.