On a windy morning in late December, my daughters bus ticket was blown from her suit case as she pulled it from the trunk. We went inside and explained what had just happened to the lady behind the counter. She, at the time, was texting a message with her phone and barely looked up. She asked for our confirmation number and ID. After she confirmed we had purchased the ticket and proof of thethe ID of the ticket holder she said she couldn't do anything to help us. I asked if we could have the ticket re-issued and pay a penalty. She laughed, shook her head and continued to text on her phone. I asked if something could be done and she said in a very rude manner, "Buy another ticket" then looked down at her phone again. And started to text. I again asked if there could be another solution and that $80 was alot of money and unreasonable that we needed to buy a new ticket. She then looked up form her phone and said, "next in line please." I again asked her if there was someone I could speak with who might help. The manager came over, we explained the situation and she said, buy another ticket and walked away. As she was walking away I started to ask her why I needed to buy another ticket and she, without looking back, just walked into her office. She basically refused to explain why this was the policy. I finally purchased another ticket and upon the completion of the transaction the lady behind the counter laughed again and said in a very condescending way, Have a nice day.
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