One of our employees was charged for a dual saw but never received it. He has been on the phone with customer service many times only to me told his order never existed. Well it did exist because he was charged for it but never received the product. The reference number for the charge as it is listed on his bank statement is 2469216929900013218858 for $236.61 dated 10/26. He has been trying to resolve this issue for months now and before we escalate this to Better Business Bureau. I would like for someone in upper management to finally research this matter and get back to us ASAP. Jim Frontino is your customer and our employee. His contact info is below or you can respond to this e-mail. This has been going on too long and enough is enough. Please respond to this e-mail ASAP. Thanks in advance for you prompt attention to this matter. As of this time they have not contacted our employee or made any efforts to correct this problem. So far a RIP OFF in every sence of the word! Greg, (For Jim) Torrance, CA
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