On May 28th I received my Omni Dual Saw. After seeing the infomercial on TV I became convinced it was the power tool needed in my manufacturing operation. After opening the package I discovered I was missing the handle that would allow me to safely use it. After calling customer service that same day I was assured that the missing parts would be shipped out that day. Well here we are July 30th and still no replacement part.
I have spoken to customer service at least six times over the last two months only to be told that my order will be processed in 24 hours. When I ask how it is possible for me to receive the same answer from each customer service person I speak to and still not have my part I only get 'I'm sorry sir, I will place your order in and it will ship within 24 to 48 hours'
I have asked to speak to a supervisor and was told I would receive a call back from one to clear this matter up. I am still waiting.
I then asked to speak to someone in the corporate office. I was told in order for that to happen they would have to put in a 'call back order' to corporate before someone would call me. I requested that call order, I am still waiting.
I cannot express strongly enough that I think this company is a total rip-off. There customer service is incompetent and useless. Anyone how purchases this saw from this company is making a big mistake.
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