I brought my 2006 Suzuki SUV to this dealership for repairs to the timing chain holder in December. They were able to cover the repairs under warranty. No problem, right? WRONG! It turns out that their mechanic happened to hear at school while the repairs were being done, that the oil filter put on by Jiffy Lube would have pressure issues and needed to be replaced. And to make sure there were no other issues, they had to tear our engine completely down to look for other issues that the pressure issue had caused. They went to my wife, who knows nothing about cars, for the authorization to perform these supposedly necessary repairs, and told her all kinds of nightmare stories about what was going on with the car. So, of course she authorized the repairs. I called the service department to find out what was going on. After speaking with Jenny (I confess I was not very nice), it sounded even more like we were being scammed. I accused her and the dealership of scamming us. I got silence on the phone, then a response of we would never do that. A week later, we called for an update. What was originally going to take a few days was now to take until the middle of February. I just got an update from them. The car will not be ready until April or later. We took the car in on Dec. It will not be fixed until April or later. That is 4 or more months without a car. I dont know of any family who can go that long without their car. Did they offer a courtesy car? NO! Would they give us one when we asked for it? NO! They told us that it is not their fault they cant get the parts. This means that it is my fault for calling and giving poor little Jenny a hard time that the car will not be ready. I am now on a permanent Cutrubus boycott. I will never buy anything more from this brand of dealer. Do yourselves a favor and do the same.
0 comments