My Ps3 had been sent in for repair. "Repaired" unit returned - with the same problem as originally sent in for. Sent Ps3 back in for 2nd repair - properly packed in bubble back, and UPS insured for $350. They received on 12/29.2 weeks had gone by with no contact. I called PS Pros for update 1/10. They then tell me it was damaged in shipment and sitting in their shop. They had NOT contacted me. They had not taken any pictures, saved the "damaged" shipping container, or contacted anyone. They then took and sent a picture of a broken Ps3 sitting on a table. Notified UPS on 1/10 - they will investigate, but doubtful without any shipping damage proof / pictures / evidense. Called again 1/14 for update - PS Pros agreed to repair / replace unit. 1/22 received email stating they will not repair. 1/22 sent email back to them stating facts and giving them choices of resolution. Both emails attached:
Mr.
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