In mid September I notifed Delonghi-America that theespresso machine I purchased at Bed, Bathand Beyond, which was still under a one year warranty, was defective. On September 14, the rep I had spokenwith, Nicole, asked me to fax a copy of the original purchase receipt which Idid.
Almost a month later on October 10 I received a "white glove" box and paperwork to send the unit toa service company in Seattle, WA by the name of Action SmallAppliance. I sent the espresso machinein the packaging as instructed. I didnot hear anything for two months. I madeseveral calls to Action Small Appliance and finally got ahold of someone thatstated they would send the machine back to me fixed right away.
I received the machine a couple of weekslater and found that it was no longer working at all. I tried for several days to contact ActionSmall Appliance but their phone was always busy. I finally called Delonghi America againand told them about the problem and explained I had now been without my $640espresso machine for over three months. They sent me out another "white glove" packaging kit to sendthe unit directly to them at this point. I sent the package out immediately upon receiving the kit at the end of December.
I finally received themachine back on January 21, after being without a working machine forover 4 months. The machine was missingthe entire bottom drip tray, the coffee scoop and the manual. I am waving the white flag as I no longerhave the strength or the time to deal with Delongi America any longer. At this time I would like my originalpurchase price of $640 back!
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