Usacomplaints.com » Miscellaneous » Complaint / Review: Car Hop / UAC - WARRANTY COMPANY Warranty Company Provides Faulty ENGINE!. #549679

Complaint / Review
Car Hop / UAC
WARRANTY COMPANY "Warranty Company Provides Faulty ENGINE!"

Seriously? What warranty? And why didn't I find out all this crap about this company before I got my lemon...
So, here goes... in August/September of 08 I purchased a 1996 Plymouth Voyager Van from these guys as I was pregnant and we were in DESPERATE need of a vehicle for our growing family. We drove off the lot and noticed problems right away on the 1 hour trip home (we live ON Fort Riley). We however, were assured that we had a warranty and therefore went with that.
IN April/May of 09 this van went in to find out that not all cylinders were firing... in short, engine repair was needed. We took it into the shop and I didn't get it out until 6 weeks later... While in the shop the owner recieved an engine... Put it in... Went to crank... And walla! No engine running. Called to inform the "warranty" company (and I use the term loosely) and they say... No prob, sending another one. Second one gets there weeks later... Gets put in and Walt at the shop says that this one is "crappy" (cleaned up for net... Lol) and has a knocking. Claims it could be a valve and that he has told the warranty company such.
Well, we drive off the lot and then take a trip... Van dies in Georgia... Well, it gets fixed due to good Christian people... But still knocking. Get home and WALLA! The transmission goes out. Well, back to shop. Just not to the same one as Walt at the other won't touch it no more as Carhop Warranty has failed to pay them for the previous repairs (as of date... They have FINALLY been paid) and this wasn't the first time they had a prob... (he knew I was from carhop when I took the van in... Now that is PITIFUL!)...
Well, different shop... Transmission gets fixed. Mechanic notices knocking... inFORMS Carhop of the fact that this engine won't last... Okay... Fast forward.
NOW... Engine is again failing and stalling out. Knocking has finally gotten WORSE and needs a new engine AGAIN. Called warranty company to understand HOW they could have been told of the problem and decided to IGNORE KNOWING it would go out and they did not FIX the flippin problem. They inform me that I am no longer under warranty and they did what they were supposed... And surprise!!! No note of mechanics telling them of faulty engine... Seriously? As if you would make a note of something that could come back and bite you in the rear end...
If anyone knows of a class action suit of ANY Kind I would love to know. As of now, I do have their legal departments "address" and am contacting JAG lawyers this week.
I really wish I had known of this pitiful, downright dirty dealings within this company. I cannot believe that they are claiming they have an A rating in BBB... Oh... ANd just so you know... The warranty company doesn't... The actual sales company does. AND although they are not different... They are listed as such.
Thanks for allowing me to vent.:)


Offender: Car Hop / UAC

Country: USA   State: Kansas   City: Topeka
Site:

Category: Miscellaneous

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