Here is a nice story. I borrowed a student loan from AES in August in order to finish my nursing degree (BSN).
A statement arrived in May listing $2467.34 owed by June 12th. Payments would also have begun then, at $25.38 per month. I chose to pay it off completely, and on June 10th I paid AES the whole $2467.34 in a single payment. My bank confirms the payoff went through that same day. A couple of days later, AES sent me a bill with a new balance of $25.38. When I called, the rep told me that the first statement's balance had not been a real balance, and offered some explanation that it was just a figure placed on the statement (who knows)... and so on.
When I told the rep I had paid in full and owed nothing more, she turned hostile, so I said I would not pay the other amount and hung up.
After that came many calls and letters from AES insisting I still owe money. The figure is now $25.13. Someone at the main office even wrote to say I still owed $25.13, giving me numerous calculations for how the company arrived at that sum, and then statements with a $25.13 balance started arriving again.
I assume that if I paid this, I would be told once more that I owe extra and receive another so-called statement that is not really a statement. I admire this person's arithmetic, but her English seems to be lacking, since she does not understand what a balance due means. She may have missed the class where the word BALANCE was taught. A dictionary might help her. I have had enough of this company, and every statement and letter they sent is saved. I have filed a complaint with the BBB and the Attorney General Office.
The BBB shows 411 complaints against this company in the last 36 months, over 100 of them in the last year. We should all boycott it.
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