Here's a good story. I took out a student loan with AES in August to finish my BSN in nursing.
In May of I received a statement with a balance of $2467.34 due by June 12th. My payments would have started at that time also and they were going to be $25.38 per month. I decided to pay this amount in full, so on June 10th, I paid AES the balance of $2467.34 in one full payment. The payoff was the same day, as I have confirmation with my bank. A couple of days later AES sends me a bill with another balance on it of $25.38. When I called AES, the rep informs me that the balance on the first statement was not actually a balance and gave me some story of how that was just an amount that they put on the statement (who knows)... Blah blah blah. When I informed the rep that I had paid the balance in full and that I didn't owe any more she became hateful and I just informed them that I would not be paying the other amount then I hung the phone up. Since then I have received numerous phone calls and letters from AES stating that I still owe them money. Now the amount is $25.13. I even recieved a letter from someone in the main office stating that I still owed the $25.13, she gave me numerous equations on how her company came up with the amount of $25.13 and then they started sending statement again with a balance of $25.13... I'm assumming if I pay this amount then I will again be told that I owe additional moneys and they will send me another so called statement that is not actually a statement. I commend this person on her Arithmatic abilities but I feel she is lacking in her English skills as she does not know the meaning of BALANCE due. She may have missed that day in class when she needed to know the meaning of BALANCE. Maybe she should look it up in a dictionary. I am sick and tired of this company and I have saved every piece of statment and letter sent to me. I have filed a complaint with the BBB and the Attorney General Office.
This company has 411 complaints filed against them in the last 36 months and over 100 in the last year with the BBB. We should all boycott this company.
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