I live in Mesa, Arizona, and last year I applied for an Ashley credit card with my wife. All payments were current, and then we stopped receiving statements. Citi called and told us we were behind, so we asked them to send us statements so we could get current. A month went by and nothing. We called again and they told us multiple statements had been mailed to our address, but we received nothing. I set up direct monthly payments out of my bank account and the first payment was made, but since then no others have been taken out of my account. I called Citi again and they advised I had to make a 400.00 payment to bring my account current before they could assist me. I told them no, and they said a 130.00 payment would be fine, so I paid it and they said it was current again.
Now it has been 3 months, and I am divorced. Neither I nor my ex-wife have received any statements, and I can't get Citi to answer me on the current account info because it's in my ex's name. They told me I could get statements emailed to me when they got their online system up in May. It's now August, and Citi is basically wanting a thousand dollars from me but won't give me a paper statement or an electronic one, or even let me access the info over the phone. They told me I could make a phone payment every month, but it will cost 15.00 a payment to process?!? If they want their money so badly, they need to make an effort to work with people and make themselves accessible online.
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