Because I have a first mortgage with WORLD SAVINGS, in September I contracted for a 2nd mortgage (HELOC) from World Savings. The first has always been paid timely via automatic payments from my checking account.
On the second / HELOC, World Savings has ignored 1st closing paper Authorization for Automatic Payment. They said there wasn't one. Loan has since always been one month in behind in payment. My statements for the World Savings HELOC have NOT stated that I'm one month behind - they state current, but have the $29.00 fee included. My World Savings Online statements state that LOAN IS UP TO DATE and has read LOAN IS UP TO DATE been since inception of the loan.
They have charged me every month $29.00 for late payments.
I've made payments to make up and World Savings arbitrary applies my payments so they do not make the HELOC account up-to-date. They pay principal down and not interest, vis-a-vie. I send the amounts on the statements that they say are due. I GO IN TO THE BRANCHES TO MAKE PAYMENTS: Branch World Savings Officers can only take payments. Montclair Branch officer called to get authorization to take my payment. They told her they would credit me the late fee - which she told me. They didn't and keep the loan on the Deliquent list. I went back to same Montclair World Saving Branch Agent, she remembered me and when she called in to get okay on my payment, she was shocked that they didn't do what they said they would do. She said somethings not right.
They will not take the loan off a delinquent list.in May, I again submitted another Authorization for Automatic Payment. I have the yellow customer's copy I received from the 1st Street, San Francisco WORLD SAVINGS branch. They did not process that because they said they couldn't read it. I can read my copy and everyone else can. Correct accounts, name etc. I have made numerous payment to make up for being 1 payment in the rears for the past now twelve months - with the instructions to apply payment to make up for missing payment and put the loan current.
HELOCS = Bad Faith and Breach of Fair Dealing, Fraudulent Lending/Biling/Payment Practices at World Savings
On August 29 I wrote a letter, stating they payments were to be applied to catch up the loan and get me off the 1 month deliquency list. I enclosed two checks - one for the missing payment and one for the current statement. They cashed both checks. My 8/31/07 World Saving HELOC statement shows receipt of the full payment for 8/15 and 2 full payments for 8/30.
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