On May 15 I placed the order with directv representative Florence. I explained to her that we have 4 hd tvs and we will need 4 hd boxes. She informed me that after running my credit I was eligible for up to 6 HD boxes at no cost, only $19.95 for shipping and handling and regular monthly bill.
My husband was listening to my conversation with a representative and he mention to me, that directv used to charged leasing fee for each HD box, and its not for free. I put him on the phone with the same representative and she reassure him of all stating above and she added to the conversation that she understands that regular boxes wouldn't even work with our Hd tvs.
On May 18 installer came with 3 regular boxes and 1 hd box, my husband told him to change it to the Hd based on conversation with Florence.
On June 5 I went on directv website to check my bill and I was speechless after seeing $300 for hd boxes, I called and spoke with supervisor, but it was useless, I ask to cancel my services right away before 30 days and take they boxes, but I was informed about $500 cancellation fee, I said that I never signed any contract and I was told its a policy and best options to write to dispute department, so I did it. I called 1 week later to directv and was told that all charges are correct. I ask for the ph # to dispute department _ its doesn't exist, so is email or names of the people who came up with this decision. I requested the tape from May 15, and was told its have to be supino.
Now I have a bill for more then $1000, for the service I wouldn't ever order in the first place, if I wasnt scammed by the representative.
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