Complaint / Review
Directv
Charging lease fee on customer owned box

I called to sign up for DirecTv after cancelling a couple of years ago. I own four boxes, and already have an installed dish. I wanted to hook up all four boxes and get service activated. I was told that I would be charged a lease fee of $5.00 a month for each box over one. I said, "even if I own the boxes?", the rep. Said yes, there is an admin fee built into the lease fee so it will be charged. I debated for some time, spoke to a supervisor, and was told that nothing could be done. Total scam, they have adopted the great customer service policies of the cable industry.