I ordered Ivory White for a 14 day free trial, as stated on their website ivorywhitetrial.com The order was placed 6/13/09. I received the item on 6/17/09. I used it for 5 days, 30 mins each day (instructions say 30-60 mins for five days should cause one shade or more change. I saw no result. I then used it for 5 days, 60 mins each day. It did whiten my teeth barely one shade but my gums were so inflamed, red, raw and sore. I was in intense pain. I called the company on 6/28 to cancel my subscription and they told me that I could cancel future orders but that I would already be charged $78.41 for the trial product I received because my 8 day trial had expired. I disputed the 8 day trial, as their website still says 14 days. The lady told me that in addition, the 8 day trial period began the day the order was placed, on 6/13 even though I didn't receive it until 6/17. She said the trial ended on 6/21 and that the four days I had the product was plenty of time to try it. I asked to speak to a supervisor and she said that she was the supervisor and that she had no supervisor. The conversation went downhill from there. On 6/29 I was charged $78.41 to my bank account. I called again on 6/30 hoping that I might be able to speak to an honest person but evidently they don't employ any.
One of my daughters had ordered a trial of - again a 14 day trial. Once this happened to me she called immediately and canceled her order and they told her that she still had the remainder of her 14 day trial period, which began when she received it (imagine that) to try it before returning it. I tried it for two days. You only have to put it on for 15 mins each time and in two days it lightened my teeth three shades. If you're going to get a trial of one of these products I would go with it actually worked for me and my daughter. I am actually going to buy some for my other daughter before her wedding - its' only $58. And it works.
Terrie from oregon
Portland, Oregon
U.S.A.
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