Ivory White is a scam. Like many of the other persons who've reported Ivory White on this site, I too was charged $78.41 for a product that I did not order. I signed up for a trial offer of the product. Trial being the operative word. However, Ivory White immediately sent out a full product package and charged my card full price. They cover their bases by saying that they give customers 10-15 days from the time that you cancel to return the product. I called emailed first and never received an email acknowledgement as promised on their "easy cancel" webpage so then I called their 1-800-964-4593 number that also does not function properly — obviously, they design it so that their "easy cancel" button is anything but easy. The rep told me that the time had expired for me to cancel my subscription and receive a refund (which is not what they purport on their website/emails). He also refused to allow me to speak to a supervisor, saying that no supervisors were available. I told him that I would be filing reports with the BBB and other consumer reporting agencies as well as social media because in my view they are operating dishonestly and fraudulently.
FROM IVORY WHITE'S EMAIL: 'If you would like to contact us via phone, please call our Toll Free Number at 1-800-964-4593. If your account is still within a trial period you may be expected to return a portion of your last shipment to avoid further charges. Please contact customer service if you are uncertain or if you have any questions pertaining to returns. If your email inquiry pertains to cancelling your shipment, please note that you are not cancelled until you receive an email confirmation from us. You may also cancel your account visiting our website www.ivorywhite.com and clicking on the easy cancel button or by calling our Toll Free number at 1-800-964-4593 and pressing the number 1 to cancel your account."
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