4 visible reps in the store, only one with a customer. I was greeted immediately. I had a question about changing a plan. I was told to wait until the rep who was with someone finished. The 3 other reps did nothing. 30 minutes later, (literally) I was assisted. The rep was rude and short with answers. My family cell phone bill averages about $600 a month for the last 2 years. The rep told me that he could not answer questions until my phone balance was paid. My account was not over-due. He literally would not answer my questions at all. I called Verizon from the store and they said I had no payment due for 2 weeks. I gave the phone to the rep to speak to them. After hanging up, he said, it is their location policy to do this. Pay my balance or I would need to call Verizon and "simply" deal with them for all questions. That store has literally tanked.
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