On April, 28, I bought a Verizon Mobil Broadband 5 GB for my laptop computer for $79.99 plus taxes. When I purchased the key I questioned signing a contact without seeing if the service was good or bad, the VERIZON sales person told me that I could buy the key and have a 30 day trial to see if it was what I needed, NO CONTACT SIGNED. So, the service was established on 4/28/09,6 days later my laptop was stolen with the key inside, I waited 5 days to make sure it was gone for good, then I called VERIZON Wireless (5/6/09 - 9:03 A.M.) to report the stolen key and have my service on that key turned off so no one could use it.
They (Verizon Customer Service Rep.) told me that the service would be shut off immedeitly, and no one would be able to use it. Then, she (VERIZON CUSTOMER SERVICE REP) told me that because it was used so little and when in the 30 trail that I would not have a termination fee charged ($175) and that I would have credit coming because I had already received the first statement charging my for the next month ahead. They bill 30 days ahead. And to disreguard that statement and a new one would be issued with credit applied.
So far eveything looked OK, then I went out a bought a 2nd. Key on 5/26/09 for another $79.99 taxes, at that time I was told I would have to get a 2 year contact, which was fine because I had tryed the service and liked it so I signed that contact. NOW, I receive a statement stating that I owe $405 for 3 weeks service??? So, I get right on the phone a call VERIZON FININACIAL to find out how this is so high. They tell me that I have to pay a termination fee, late fee, etc. For the 1st. Key, again NO CONTACT SIGNED! And they have NO RECORD of my call (I told them to check there recorded call for that time and date, they record ALL conversations between you and I) to cancelled the 1 st. Stolen key. But, if they have no record of me calling then how come they issued me credit for a weeks service? On this statement.
So, they are TRYING to charge me for 2 contacts, termination fees, late charges, taxes on both keys but yet the first key and service is not even active. This is far from over, if they insist on trying to "RIP ME OFF" then that is OK, BUT it will cost Verizon dearly on any future customers that I deal with. I publish the "SUCCESS MAGAZINE" worldwide about 250,000 copies a month, and there WILL be article in the future issues about this type of business practice.
I value and believe in "HONEST BUSINESS" and companies that go out of there way to scam the public should be accountable and no complaine when they are brought out to the general public attention on there bad business practices. So the botten line is, it may cost me the $405 to keep my credit rating, but I promise it will cost VERIZON a thousand times more in $. I never forget!!!
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