In December I purchased a Sealy South Court Posturpedic Custom Firm mattress from Sleepy's after shopping in their 9th Avenue store (several times). Upon delivery it did not feel remotely like it did in the store, but I was leaving for a month out of the country and didn't contact Sleepy's until my return, and a couple of weeks of trying to get used to it. But as it indented so much that it was hard to turn on, and didn't quickly go back to form, this "Firm" mattress remained uncomfortable.
I called Sleepy's customer service and was told that since 30 days had passed there was nothing they could do, that they would not send an inspector to see what was wrong, and that I couldn't pay an exchange fee and get a more suitable mattress. Since this one did not feel like it did in the store, I believe that something is very wrong with it and that Sealy's should have a responsibility to help towards a satisfactory resolution. I've since been diagnosed as needing spinal fusion surgery, am in pain from this badly supporting mattress, and hope that this report will reach people within Sleepy's who might help me.
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