Sleepy's purposely stains their mattresses so that you are unable to be granted the comfort exchange policy.
I realize this after seeing the same complaint posted on the internet by other customers.
I bought a Stearns and Foster Plaza mattress totalling $3,000, and the mattress sags. After waiting 3 weeks to be contacted by mattress inspectors, I decided to simply bite the bullet and pay $400 for a comfort exchange fee and avoid the agravation of waiting with terrible night sleeps and back pain.
In the attempt to avoid aggravation and pay $400 exchange fee, plus an additional $400 for a new mattress, I am now experiencing even more agravation as Sleepy's will not exchange my original mattress as it has a couple stains. One stain is actually within the fabric/fiber which would be impossible to cause with having a mattress cover. A mattress cover in which I bought With mattress that is spotless.
Funny how the mattress cover was covering the mattress upon delivery so I couldn't see the stain. And funny how I have a spotless mattress cover but a stained mattress. Also funny how Sleepy's then tries to use the mattress cover company's (Guardian Products) warranty to add to the mix of agravation.
As for customer service and 2 supervisors later, their stance is if the mattress has a stain in it they won't take it back and neither will the delivery people. I am stuck with a $3,000 mattress, back trouble, terrible night's sleeps... And of course a soon to be lawsuit, and local media coverage of this scam. Maybe they can add me to their $750,000 settlement to the state of NJ. Customer Service did not seem to care about legal action taken against them nor the business they will lose when I take this scam to the local news (as this same scam was already in the NY local news: abclocal. Go.com/wabc/news/WABC_7side_031302mattresses.html
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