Complaint / Review
Netspend
Reloadable Card Blocked Unless Social Security Card Copy Was Faxed

I just bought a reloadable card for internet use. I went to the site to activate it and it told me their was a problem with my account. I then called customer service, who told me I "wasn't in the system" I have had other cards like this from other companies with no trouble. They then told me to unblock the card they would need me to fax them a copy of my social security card.

When I told them no, the only option was for them to unblock the card, me use the funds minus $1.50 of what I put on it, then throw away the card and not get a regular one to reload on through the mail. I am out the $10 I paid for the card so I could reload for future purposes, plus the $1.50 I couldn't use due to their fees. I also cannot change or cancel my account on their site. Not only a ripoff, but wanting a copy of my social security card points to fraud.