I sold tickets through their website and incorrectly listed the seats. They then purchased new tickets for the buyer that are "equal or better" than the seats advertised then they charged me for them. The again charged me another fee at a later date for reasons unknown. My problem is not only did they charge me for everything, they did so without any warning or explanations. They also charged me a commission for the sale of my tickets AND then again to the seller on the new tickets (Which i paid for). Their customer service and management were very rude.
Stubhub's policy states: or (ii) at StubHub's discretion and following StubHub's receipt of the tickets From the Buyer, issue a refund to the Buyer for the full cost of the tickets, including service fees and shipping and handling charges. StubHub may, in its sole discretion, deem tickets received as the same or better than those the Buyer committed to purchase I feel they were unfair in the transaction. I would understand if I was blatenly untruthful. It was an honest mistake. This was my first transaction with the site. There was plenty of time for the buyer to get new tickets, there were less expensive tickets for sale that could had been substituted, and I could of at LEAST been notified ahead of time what I was being charged for in specific detail and when I would be charged. They also ordered and charged me for the new tickets prior to my tickets being returned by the buyer.
If you have a problem with them I suggest that you also contact the San Fransisco Better Business Buruea, where they have an A rating. I have found way too many complaints online and was treated very rudely by them, and NO BBB A accredited company should treat customers that way.
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