I was the seller of two football tickets on Stubhub to the Champs Sports Bowl game which occurred on 12/29 in Orlando, FL. On or before 12/12 my two tickets were purchased on Stubhub by an unknown seller. The seller had a question about my two tickets as they were located in Section 302, Rox C seats 1 and 3. (Seat 2 was empty and I had every other ticket in row B and C. Two people backed out of my block, so I sold those two tickets including an aisle seat). I listed everything as accurately as possible about my two tickets given the options the Stubhub website let me. The buyer purchased the tickets for $150, so I was paid $134.30 after Stubhub took their $15.70 commission from the seller (buyer pays commissiont too on same tickets).
I uploaded my tickets to Stubhub as a. Pdf as Stubhub requested. When the buyer received the tickets, the buyer contacted stubhub and understandably had a question about Seats 1 and 3. Stubhub contacted me and I explained to them we had the entire block of seats and that they would be together. On 12/12 Stubhub put me on hold and called the buyer and agreed to accept the tickets. I attended the game on 12/29 without hearing from Stubhub again.
However, I received an email from stubhub on the morning of 12/30 indicated my transaction had been cancelled by the buyer and Stubhub "wished me luck" selling my tickets to a game that occured THE NIGHT BEFORE. I immediately began an email coorespondece with Stubhub to document the dispute in writing. Their responses to me were very heavy handed as if I (the seller) did somethign wrong and they treated me like I was some internet scam artist. I work in law enforcement and have experience investigating internet fraud and ive sold hundreds of items on Ebay and Stubhub combined. After explaining everything repeatedly to stubhub their answer was something to the effect of "you should have read our terms of service", and they indicated they no longer wanted to discuss the matter.
I continued my written coorespondance and even uploaded a photo of our block at the football game and pointed out there were two individuals sitting in seats 1 and 3, the very tickets that I sold. I informed Stubhub they were likely scammed by a buyer who took my tickets, and either used them or sold them and made a profit on the $150 tickets he received from me for free. Stubhub refused to acknowledge my photographic proof as well as Stubhubs guidance to me on 12/12 that my transaction was approved and I was paid. Also, Stubhub never acknowledged the fact that they notified me of THEIR cancellation the day AFTER the game.
* My Question is, if my transaction was invalid, then why did Stubub send me the money for the tickets I sold? WHY did Stubhub send them my. Pdf tickets if the sale was not valid? The transaction is either valid, or it is not. Why did they send me the money only to take it back weeks later after the buyer had buyer's remorse, or even scammed Stubhub? I believe the buyer had an invalid credit card number and once Stubhub realized it, they stuck me with THEIR financial loss. Or perhaps the buyer knew of the buyer's loophole in most Stubhub transactions and knew they could scam Stubhub out of the money. Now Stubhub is scamming me.
My only other option is to take them to Small Claims court. Based on Stubhub's actions to help facitilate the sale (paid me, sent buyer the tickets), I believe they dont have a leg to stand on to cliam the transaction was invalid or against their terms of service when THEY are the ones who facilitated the sale.
I do not believe Stubhub became as successful as they are by treating customers this way. And I am still shocked they refuse to do the right thing here.
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