We recently had a floor put in and were quite pleased with the product and installation, however we were supposed to get a warranty for the product that was installed. We were instructed to take a copy which was contained in the boxes that the floor came out of. Each box contained a warranty. However that day was quite hectic and we forgot to retrieve a product warranty from the box. Now we have called the company at least five times and have been assured we would get the warranty in the mail, with no results. How hard is it to just take a paper from the box of the product and mail it to a customer. We were considering to have further work done by this company, but Now we are having second thoughts.
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