Warning: stay away from Toll Brothers Dulles Greene Apartments, "Northern Virginia's Largest Luxury Apartments." They are frauds and do not care about their residents once you sign the lease. Anyone that is considering a move to Herndon, Virginia should not look at Dulles Greene.
When we moved in, our heat did not work for 6 months, our air conditioner ran constantly for 3 months and would not shut off after dozens of maintenance visits, the smoke alarm goes off every time we open the oven, the building fire alarm went off one morning and when we called the Dulles Greene office to get an explanation they were not even aware of the alarms going off, they gave us empty promises about re-signing our lease, they towed cars at 7:30 in the morning to do re-paving without even sending out a notice or warning, and our apartment itself has gigantic cracks in the walls that they will not fix.
We have dealt with inconveniences, safety hazards, high electricity bills (for the air conditioner running constantly), towing expenses (for having our cars towed off the property where we live on!), and have basically been given the runaround each time. They claim to be a luxury gated community, but they do not treat their residents good customer service, nor do they give the residents respect and the time of day. All they care about is bringing in new residents and once you are in, they do nothing to keep you happy.
My advice is to just stay away! There are many more apartment complexes in northern Virginia that you can be happy with their level of service. DULLES GREENE SUCKS!!!
Jennifer
Herndon, Virginia
U.S.A.
0 comments