Objectively speaking, this is an unprofessional, amateur company. I wish I would have read the reviews before I made my purchase. They pretty much describe my experience (well, not the '5 star' ones written by company employees). I mostly like what I ordered (sunglasses), but I will never do business with them again (and I felt it was my duty to share my experience with my family, friends, co-workers and even acquaintances).
After one month of waiting for my "priority" shipped order, I emailed (I guess they can't afford a receptionist / contact phone number) PFZ to try to determine the status of my order. "Ironically, " my order was "just shipped - priority mail" that same day. After 2 more weeks passed (6 weeks since my original order date) without receiving it, I requested that they cancel my order. They ignored my cancellation request, telling me that they would try to contact the post office to determine the location of my package. I asked again that they cancel my order, but I did not receive a response.
After another week of not receiving my order nor a refund, I filed a dispute with my credit card company (I thought I had definitely been scammed). Then, one week later, my PFZ order arrived in the mail. Of course, in the 2 months I was waiting for my order, I not only found 3 substitutes that were less expensive (and still made by top designers) but also more attractive.in the end, to save myself additional hassle, I kept the
merchandise and offered to re-pay the original charge amount (my credit card company had reversed the charge). But of course, PFZ decided to also charge me the fee that they were charged by the credit card company for being a flaky merchant.
No big deal. Being such a small, no-name company, they obviously need my money really badly - even more than I do. How else would they survive if not off first-time suckers unlucky enough to stumble across their website and bogus fees?
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