I placed an order with Figi's for a Christmas gift in late November. After receiving two suspicious phone calls from people claiming to be with Figis asking for credit card information, I contacted the company directly. They had no record of these requests for credit card information, could not tell if the order had been charged, and could not tell if the order had been shipped because they gave my order to a vendor. What?! I changed my credit card number and asked to cancel my order with Figi's. I thought everything was resolved.
Now three weeks later, I was charged for the order. Figi's said the order had been shipped from the vendor over five weeks ago. I never received the order. There was no record of my canceling the order, and Figi's now refuses to allow me to cancel the order. They also refused to allow me to contact the vendor directly. I received a lecture about how I should have recorded names and times of each interaction with the company. I'm sorry that I didn't keep a log of my seven phone calls to Figi's, most of which ate up precious time from my recent vacation. Somehow it wasn't at the top of my priority list to gather bits of information that different representatives threw my way to figure out what happened to my order. All I want to do is pay for the item and receive it. I don't think that is too much to ask. They brushed me off and said they would contact the vendor.
How can a company sell your order to a third party and then have absolutely no information about the order status? I have decided to dispute the charge with my credit card company as unauthorized if there is not a resolution soon. Please, save yourself from countless hours on the phone and the hassle of closing your credit card account and do not buy from Figi's. I understand that mistakes happen and I was willing to work with Figi's for a resolution, but the level of incompetence here is stunning. If you do have the misfortune of having to interact with Figi's customer service, ask for different representatives until you get someone that has some idea of what is going on.in the words of a worker in the credit department of Figi's, "Let me transfer you back to customer service, it really depends on who you get down there."
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