I was looking to purchase some Prventic Plus collars for my dogs. I found this website through google. I saw that they had the collars that I needed and ordered three of them. Approx a week later I was informed that they were backordered and that I would receive priority shipping free if I waited another week. So I said ok.
Well, another week went buy, then another and another. I emailed them again and cancelled my order. I have an email confirming that. Well, low and behold, my credit card came, and the charge was on there. Not only would they not take the charge off, I had to dispute it through the credit card company. Ok, that was taken care of.
Two days ago, I get another email saying my order has shipped and they provided a tracking number, and yes it had been shipped. Well, AGAIN I emailed them, wanting to know what in the hell was going on, I cancelled the order and had all the emails to prove it. Well, they won't answer my emails. I emailed them today after I received the collars that I didn't order to tell them that I was reporting them here tonight.
This company must be in dier straights to conduct business this way. Granted, the collars are the best on the market, per my opinion, however, it is the way that they are conducting themselves. When a person cancels an order, the order is supposed to STAY cancelled, don't you think? And them to have them re-charge my credit card, the gall of these people.
Just be very careful when dealing with them, because they need money, and in my opinion, this is their way of stealing it from you. They don't answer emails, and their customer service is very lacking. They need to get some ENGLISH speaking persons in there to understand the english speaking customers who call in. I will never do business with them again, and I don't recommend that anyone does either.
Pat
Burleson, Texas
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