Complaint / Review
Guthy-Renker Corporation - SHEER COVER
RIP OFF SCAM De Moines

If you return shipments to SHEER COVER, be sure to get confirmation. They just turned me over to a COLLECTION AGENCY even though I HAVE PROOF via a phone call with the account specialist that they got my package back. Warehouse.

I got a shipment in last December, closed my my account in January. I had hubby mail the package back in March.

I have never gotten any bills about this shipment.

Just got a phone call from an abusive collection agency telling me Guthy-Renker Corporation - SHEER COVER turned me over because I had an outstanding bill of 97.00.

I was flabbergasted! I told her I had sent it back unopened and would not pay for it. She said I still had to pay. I told her I would never pay the bill. She hung up on me.

I called SHEER COVER immediately at 800-506-6281 and spoke with a women with such a stong SPANISH accent, I could not understand her. Because of the language barrier, I asked to speak with a supervisor. She hung up on me.

I called back and talked with WALT. He said my package WAS RECIEVED on March 27th but I'd still have to pay!!! He said because they recieved it outside the return policy date.

I disputed this. I said you got it back, unopened in good condition which he agreed with. He would NOT take this off my record. I told him if he could not do it to transfer me to a supervisor.

I then spoke with KATHY, an Accounts Specialist. She confirmed they got the package back on March 27th. She also said "supposedly" I had been sent 5 bills from December 12 when it was shipped. I told her I had never gotten a single bill.

I am astounded. I closed my account in January, sent back the package inopened and never got a single bill from this company. BLAM-O, I get a nasty collection agency call from 866-281-4135 and this is the first I've heard of this.

They got the package back UNOPENED and they can just ship it off right now to someone else. This is lousy customer service. You'd think they would cut me slack. This is LOUSY.

I don't even have a jobbut that is NOT the point. They got it back, they can send it to another customer and I feel I've been ripped off. They keep the make up and I pay for what? Thin air? I don't need the stuff.

This company has NO COMPASSION. Do not EVER buy anything from Guthy-Renker Corporation - SHEER COVER. Take it from me.